Returns Procedure
Before returning any item please email us detailing the item and reason for the return. We will then send you a returns authorisation number along with details of how and where to send your return.
We will ask you if you would like us to replace the item (provided it is still available) or refund your card.
Returns are to packed securely and posted via Royal Mail to:
The Unique Gift Emporium
P.O. Box 7249
Thrapston
KETTERING
NN16 6EF
We will authorise the return of an item in the following cases:
Faulty or damaged item
You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
Duplicate or incorrect item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.
Unwanted item
Unfortunately, due to fragile nature of the majority of our products we cannot refund or exchange an unwanted gift, unless it was sent to you through our error.
If you have any questions at all about product delivery or returns, then please do not hesitate to contact us |
